Delivery terms

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Neutral and discreet packaging

We deliver your ordered goods in neutral packaging. From the outside no one can guess what is inside. As sender we utilise the expeditor S.A.G. Technology GmbH.

Notification per Email

If you place an order, you automatically receive a notification per email confirming that your order has been registered. As soon as we post your order, you will receive another information per mail.

Order per Fax, Email, or Phone

Please note the article number of the chosen product.
For your order we need: :

1.    article number (e.g.. SX4711)
2.    Your surname and first name
3.    Your email-address, or fax number for the confirmation of order
4.    Your birthday as a proof of your age
5.    Your street, postcode, place of residence, and country
6.    Way of delivery (POST/UPS)
7.    Your way of payment (advance payment, credit card, direct debiting only for Germany, or cash on delivery (COD) only with UPS within Germany)
Optional: Your phone number for questions concerning your order


Order per Phone:  00800 - 555 888 77 (freecall from the landline)
Order per FAX: +49 180-3069069 (0,09 €/min)
Order per email: order@shop-service.at

Ways of payment

Credit card/ direct debit : The debit entry on your bank statement occurs under the name ‘S.A.G. Technology OnlineShop’. Payments per direct debit are possible for sums up to 120 €.
Advance payment : You find our bank data which you need for the transaction on the confirmation of order which you receive per email directly after your order has been delivered to you. Please use the order number as reason for transfer.

Cash on Delivery (COD): Your goods are delivered to you immediately. Please note that we are not allowed to send this method of payment per German post. Therefore, your COD cannot be picked up at the post office as usual. Payment per COD is possible for deliveries within Germany only.

For our customers we try to keep the costs for the verification of age as low as possible. So you have the possibility to choose out of several systems/ways. After the verification has been successful, delivery can take place per post (certified post – personal).

Delivery expenses for further deliveries in Germany

After your first order and the verification of age have been successful, further deliveries take place under the following conditions.
Please note that the verification of age per "UPS express" usually takes up to 2-3 weeks after delivery – until then all deliveries are formally considered as" first delivery".

Delivery expenses for deliveries in Austria and Europe (except Germany)

Information on despatch by UPS express

Orders per express-despatch that are registered by 12 am on working days get already posted on that very day. The delivery takes place until 12 am of the next working day.

Simple modification of address by UPS express

To use an alternative address for the delivery, please call the free express-despatch hotline (0800-8826630) and with reference to your parcel number enter your new delivery address (you find the parcel number on the written confirmation of your first order delivery).

Only original-DVD's – no pirate copies

We receive all of our DVDs exclusively from wholesale traders, or directly from the producer. Some DVD's, however, get reproduced in small edititions by the producers themselves. By being manufactured in another process/manner they might have different colours on the backside, or not be welded in the usual plasticfoil. The quality of these films corresponds with the originals' quality and they can be played on any standard DVD-player. For questions concerning the above, please do not hesitate to contact us per mail:
email info@shop-service.at

Immediate delivery - products in stock

All articles presented in the shop are in stock and can be delivered immediately. In case that a certain article might not be in stock, we send it to you as soon as possible – free of delivery expenses.

Customer support

For special questions concerning your order, please use the contact-form or call us at the following service-numbers:

Right of return and return

Prices

All price indications include VAT. Generally, valid is the price at the time of order.

Customs regulations

Only for deliveries out of Germany and Austria respectively we refuse any liabilty in case of confiscation for the existing/prevailing regulations of the country.

We care for our youth ! (europe)

That is why we only send your goods within Germany after a verification of your age per post by the despatch way "certified post - personal". The verifiaction can be done in the run-up via the upload of a digital copy of your ID, or other appropriate and secure online-checks (e.g. your banking data). In case that a safe online-check should not be possible, we also offer you the possibility of a personal delivery of your order by express-despatch. With/per express-despatch we receive the proof of your majority.
After a verification of your age you can use despatch by post for all future deliveries (certified post). Please just give us a little time, the processing can take up to 2-3 weeks.
Please also note our general terms and conditions of business/ GBTs